Future of energy retail
Looking at ways to reform how households buy and use energy
Complete Strategy is partnering with Nesta and Energy Systems Catapult to explore options for the future of the GB energy retail market. The energy retail sector is the customer-facing side of the energy system. Retailers buy electricity and gas on the wholesale market and sell it on to customers. But they are also responsible for a whole host of other activities that relate to social and environmental goals, for example the roll-out of smart meters, supporting customers who get into debt and are struggling with their bills, and delivering government insulation programmes.
In Great Britain, the retail market as we know it took form in the 1990s, when reforms were brought in to introduce competition between suppliers. These market reforms were intended to drive down costs for consumers while increasing innovation.
But is this the right model to deliver the transition to a decarbonised energy system?
