AT A GLANCE

Challenges

  • Regulatory price control processes are inherently complex and wide-ranging

  • Creating a compelling and accessible business plan submission 

  • Producing a submission which is in line capturing with complex Ofgem requirements

  • Meeting and managing stakeholder expectations

Benefits

  • Our client’s business plan was identified as the highest quality DNO business plan by the Independent Customer Challenge Group

  • We supported our client in its discussions with Ofgem, other network businesses and its Customer Engagement Group

  • Our independent advice helped to shape regulatory decisions

  • Our ability to provide flexible support helped keep the process on track

RIIO-ED2 price control support

“Stuart and the whole team at Complete Strategy provided invaluable support, insight and sound reasoning.  Their ability to get to communicate to internal and external audiences sets them apart.  Not only do they bring a wealth of experience, they’re willing to roll their sleeves up and go the extra mile.  I couldn’t recommend Stuart and the Complete Strategy team more highly.”

Our client objectives

Our client asked us to support them across the RIIO-ED2 price control process, drawing on our extensive price control experience and our track record of providing insightful advice in a flexible and responsive manner. 

Our approach

We embedded ourselves in our client’s team, working at all levels, providing support that spanned from their Executive team to their technical experts. We provided strategic regulatory advice, helped to develop incentives and other regulatory mechanisms, supported stakeholder conversations, assessed relevant regulatory developments and analysed insights from customer engagement activities.

Outcomes

  • We helped our client deliver a successful business plan submission

  • We developed a framework to assess performance commitments and incentives proposals and a triangulation methodology to determine insights from customer engagement

  • We supported management in their preparation for Open Hearings and analysed the findings from Ofgem’s Final Determination